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 1- General What are your office hours? We are open Monday to Friday from 7:00 a.m. to 8:30 p.m. and on Saturday and Sunday from 8:30 a.m. to 4:00 p.m. We also offer two emergency walk-in periods each day, from Monday to Friday. The hours are from 7:30 a.m. to 8:30 a.m. in the morning, and from 6:30 p.m. to 7:30 p.m. in the evening. We are usually closed on holidays.  What should I do if I need to consult a veterinarian? You should make an appointment with us. Please phone and we will arrange a date and time that is convenient for you. Do you accept emergencies? We do accept emergencies, but only during office hours and there is usually an administration fee for opening a new client file. If we are closed, we direct all calls to the DMV Veterinary Centre. It is an emergency centre open 24 hours a day, 7 days a week. What should I do if I find a lost animal? Check to see if the animal has an identification or rabies tag. The phone number on the tag will help you find information about the owner. If not, call the SPCA in your area and place ads in the local newspaper, on city billboards or in veterinary clinics in hopes of finding the owner. What should I do if I find a wild animal that is sick? There are shelters available for wild animals. They are there to help animals recover in a natural environment or to help them live in captivity. Contact us for more information. May I volunteer? It is possible to volunteer at the Hospital if you love animals, are a hard worker, have good team spirit and are 14 years or older. Contact us for more information. 2- Hospitalized animals When are visiting hours? Visiting hours are Monday to Friday from 1:00 p.m. to 3:00 p.m. and from 6:00 p.m. to 8:00 p.m. and on Saturday and Sunday from 2:30 p.m. to 3:30 p.m. When a hospitalized animal is contagious, no more than two visitors may spend a maximum of 15 minutes with the animal. May I leave personal effects in my pet's crate? You are more than welcome to leave personal effects (blankets, toys, etc.) in your pet's crate. However, they must be identified and can be lost during cleaning. Will I receive updates on the condition of my hospitalized pet? When possible, the veterinarian treating your pet will call you between 9:00 a.m. and 10:00 a.m. and between 5:30 p.m. and 6:30 p.m. to give you updates. The veterinarians work as a team and many will be involved in the treatment of your companion. What happens when my pet is released? When your pet is released, a technician will meet with you to explain the recommendations that come after hospitalization. You will also receive these recommendations in writing. The invoice must be paid in full when your pet is released. 3- Surgeries When should I drop off my pet for surgery? Pets must be dropped off between 7:00 a.m. and 8:00 a.m. for morning surgeries and between 7:00 a.m. and 11:00 a.m. for afternoon surgeries. If the surgery is going to take all day, we ask that you bring your pet to us between 7:00 a.m. and 8:00 a.m. May I feed my pet before surgery? Your pet must NOT eat any food in the 8 hours before surgery. May I give my pet water before surgery? There is no problem in allowing your pet to drink water before surgery. What recommendations will I receive for my pet after surgery? Written details will be given to you when your pet is released. A technician will also be available at that time to explain the recommendations and answer any questions you may have. 4- Laboratory tests May I feed my pet before a blood test? Unless otherwise indicated by your veterinarian, we recommend NOT feeding your pet in the 8 hours before any and all blood tests. Are there any requirements for certain diagnostic tests? Yes. Some blood tests must be taken a certain number of hours after medication has been given in order to calculate the right dosage. Other tests must be done on an empty stomach. Some tests require special preparation of the animal, even 24 hours in advance. Urine tests must be carried out within an hour of collection. Ask our office personnel to find out the necessary recommendations if your pet must undergo a specific diagnostic test. 5- Ultrasound May I feed my pet before an ultrasound? We strongly recommend NOT feeding your pet before an ultrasound. For example, if the ultrasound is in the morning, only feed your pet in the evening. You may give your pet water without any problem. |
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